Carmel Software Privacy Policy

Overview

The following discloses our information gathering and dissemination practices for Carmelsoft.com and the HVAC Equipment Locator app or both iOS and Android:

The Carmelsoft.com web site allows visitors to browse for information about the software products available from Carmel Software Corporation. We require registration if users wish to submit comments, ask questions, or download free demos. Our site's registration form requests members to give us an e-mail address, first/last name, and mailing address.

The HVAC Equipment Locator app allows users to register by entering their email address and a password. Users can also enter information about HVAC equipment including names, locations, and other equipment characteristics.

We utilize a third-party credit card processor, 2Checkout.com, to authorize all credit card transactions for monthly subscriptions to the HVAC Equipment Locator service.

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.

Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

Never is your email, name, address, and credit card information made available to third parties or other users of this site.

We may use your IP address to help diagnose problems with our server, administer our Web site, and learn about the demographics of our user base. We do use cookies to save your session information when you are using the website. If you choose to set your browser to reject cookies, then you will not be able to utilize our site for submitting comments or questions.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We have instituted the following preventive measures:

  1. The Carmelsoft.com website is hosted at a secure facility in downtown San Francisco. This facility offers physical security beginning with security guards, authorized access, CCTV surveillance and alarm systems. The facility is staffed 24x7x365 providing continuous surveillance of our equipment, software, applications and network.
  2. Our network provider provides fully redundant connectivity so as to provide us with outage proof telecommunications services with a guaranteed 99.9% uptime.
  3. Upon hiring all new employees, we inform them of our security policies and have them sign an employee manual which discusses security issues. At any time, only 2 employees have access to the secure data on our servers. They are given an access password, which is changed periodically, and also upon termination of their employment.
  4. We review our web site security regularly, assessing whether this security has been breached and taking action which prevents this.
  5. We utilize SSL encryption from Geotrust Inc. (http://www.geotrust.com) for all personal information including address and credit card numbers. This protects all private information that is sent from your browser to our servers.

Choice/Opt-Out

Our site provides users the opportunity to terminate your membership and/or opt-out of receiving communications from us. You can do this in one of the following ways:

  1. Select the “Contact Us” menu option at the top of any of the web pages on Carmelsoft.com. Then, fill in your contact information, and in the comments section specify that you would like to terminate your membership.
  2. email: [email protected]
  3. Send mail to the following postal address: Carmel Software Corporation, Attn: Customer Service, 1050 Northgate Dr., Suite 360, San Rafael, CA 94903 USA

Links to Other Web Sites From Ours

This web site may contain links to other web sites. Please note that when you click on one of those links, you are clicking to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

Data We Process

We collect personal data relating to you, if:

You register on our website or register within the HVAC Equipment Locator app for iOS and/or Android.

We collect the following data (some mandatory and some not):

  1. Your name
  2. Your login email address
  3. Your phone number
  4. Your address, city, state, zip (not mandatory)
  5. Your IP address
  6. Your physical location (minimally your current country)
  7. Your activities within the App
  8. The length of time that you may be logged into an App
  9. User generated content such as equipment information, pictures, and documents

We Do the Following with Your Data

  1. Store the data in a secure and remote cloud database so that it may be downloaded securely to other authorized users
  2. We anonymously mine the data to gather trends in equipment selection
  3. We do NOT share the data with third-parties

Your Rights

You have the following rights in relation to personal data:

  1. You may request access to the data concerned (please see the section on obtaining access to your personal data below)
  2. You may request that incorrect data be rectified
  3. Under certain circumstances, you may be entitled to request that we erase the personal data
  4. In certain cases, you may also have the right to receive data in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller.
  5. Where we are collecting data related to you on the basis of your prior consent to that collection, you may withdraw your consent at any time, after which we shall stop the processing concerned.
  6. If you have a complaint about any processing of your data being conducted by us, you can contact us or lodge a formal complaint with a supervisory authority, in particular in the European Union member state of your habitual residence, place of work or place of the infringement of your rights took place.

Legal Disclaimer

We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our web site.

Notification of Changes

We will notify you directly if there is a material change in our privacy practices. We will take commercially reasonable measures to obtain written or active e-mail consent from the user if Carmelsoft.com is going to be using the information collected from the user in a manner different from that stated at the time of collection. We will also post the changes in our privacy statement 30 days prior to a change.

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, you can do one of the following:
  1. Select the “Contact Us” menu option at the top of any of the web pages on Carmelsoft.com. Then, fill in your contact and comments information.
  2. email: [email protected]
  3. Send mail to the following postal address: Carmel Software Corporation Attn: Customer Service, 1050 Northgate Dr., Suite 195, San Rafael, CA 94903 USA

Refunds

If you are not 100% satisfied with your purchase, within 120 days from the purchase date, we will fully refund the cost of your order.

About Carmel Software